“The digital age.” That is what they call the era people are living in today. From simple announcements to selling large amounts of things, people can now do it on the internet or the so-called World Wide Web. People can also now converse online and have debates regarding certain topics without actually having to appear in the flesh. This is what they call online chatting made possible through chat services.
So what exactly are chat services? These are services provided by companies which allow two or more people to communicate with each other through the use of a device or handle and the internet. Throughout the years there evolved a lot of developments and variations to the types and uses of chat services, and these helped the people become more interactive with each other.
There are two main types of these services depending on internet usage. It can be either online or offline. Online chat allows both parties involved in a conversation to communicate only if there is an available internet source around and if their devices are connected to the web. Otherwise, the messages will not be sent and received unless an online connection has been made. Offline chatting, on the other hand, uses a more traditional way of messaging like in SMS (short message services) or radio signals which uses satellites and band channels.
There are also several uses of online chat services, and some of the most common are the following:
1. for sheer communication with acquaintances, family, and loved ones.
Going the distance? Overseas work? That’s not an excuse for people to not keep in touch with their loved ones–online chatting does the work for them. What’s really amazing in the modern world is that modern technology makes distance, time difference, and other big affecting factors look small and trivial. There are even cases of some people proposing to their significant others through the use of online chat. Be it a small hello or a huge gesture like that, it is no doubt that most people use chatting as a way of interacting with the important people in their lives.
2. For meeting other people digitally.
As technology evolved, humanity evolved along with it. Today, the “real” world is no longer the only place to meet new friends, long-lost relatives, or even potential relationship partners. Online dating sites use chat services as one of its most crucial tools. Through the use of online chatting, two strangers find a way to meet and know personal stuff about one another.
3. For seeking and providing customer support.
Businesses have also taken advantage of these services through the use of Live Chat. Live Chatting happens between two people–a customer and an employee of the company–often conversing about a certain topic about the business or a product/service the business provides. Live Chat options are available on the main page of a business’ website. These are often used by customers to inquire or ask help from the company.
However, a company’s Live Chat option may not be always online. That being so, an online form is suggested to be filled out by the customer and is sent like an email to the company. The customer may then wait for a response that may arrive in just a span of 24 hours.
Live Chat support is more recommended for businesses than the traditional phone lines. In this way it is cheaper since it only requires computers and internet connection compared to bulky phone machines and additional telephone lines. It also caters to a wider audience since a person can type multiple information at once, but cannot speak with several people at the same time.